Guest Policies
HOTEL POLICY: A credit card is required at check-in for estimated incidental charges of $250 per day per unit. This is an authorization only, released at time of checkout.
For any suite assistance on the property, please reach out to your host directly via email. For housekeeping, reach out to our private housekeeping company noted in your check-in instructions.
CHECK-IN TIME: AFTER 4:00 PM DEPENDING ON HOUSEKEEPING TURNOVER (Check-in after 7 PM is subject to a $75 plus tax per unit late check-in fee, charged directly by the hotel. Check-in past 12 midnight is subject to the hotel late check-in fee, plus additional private concierge fee of $45). If you expect to arrive after midnight, please let us know in advance so we can make the necessary arrangements. Be sure to include your estimated arrival time (ETA).
CHECK-OUT TIME: 11:00 AM – ABLE TO ACCOMMODATE LATE CHECK-OUT DEPENDING ON AVAILABILITY, NOTHING GUARANTEED BUT IT COULD BE A POSSIBILITY (Unapproved late check-out subject to penalty fee of $100/additional hour per unit, keys will automatically deactivate at 11AM, day of departure. Late check-out requests must be submitted the night prior to your departure date).
Mandatory checkout cleaning service fee paid directly to concierge at check-in, $150 for Junior Suite and $175 for One Bedroom per suite. Hotel transient rental fee of $16.52 plus tax per suite are NOT included in the rate. There is a 3% processing fee for any charges paid by credit card to housekeeping or our private concierge.
Our Management & Cleaning: We are proud to offer a professionally cleaned space serviced by an elite off-site team (independent of hotel staff). For any housekeeping needs, please contact our private housekeeping company. We appreciate your advance notice, as off-site deliveries take a bit of time.
Sustainability: We supply a generous amount of premium towels for your stay. In our efforts to protect the environment, we encourage guests to reuse towels and limit extra requests to help us save water and energy.
Continuous Care: To ensure a wonderful stay, our maintenance team diligently services the home between guests. Please note that as a frequently enjoyed property, damages, wear and tear may occasionally be present.
Bookings canceled at least 60 days before the start of the stay will receive a full refund. Otherwise, there is no refund. Cancellations made for any reason, such as but not limited to sickness, inclement weather, flight delays, or flight cancellations, will not warrant a refund. Travel insurance for unexpected cancellations is recommended for all our guests. Prices are subject to change.
No Pets: Service pets (certified) are permitted with prior approval. Service pets must be carried or leashed at all times on the property. A $250 charge is required for “deep cleaning” for any pets. Please disclose this requirement at time of your reservation. Failure to do so will result in a $250 penalty charge.
The unit is NOT operated or managed by the Fontainebleau Miami Beach. Guests are subject to all Fontainebleau Miami Beach hotel rules and regulations and Tresor & Sorrento Condominium rules and regulations, as applicable and as amended from time to time.
During your stay, you may notice some ongoing construction as the Fontainebleau continues its resort enhancement project, which is anticipated to remain underway through the first quarter of 2027. Due to this project, you may experience some noise and activity in front of the Sorrento Tower. This multi-year investment includes redesigned pool areas, new water features, and expanded family-friendly experiences.
While select pool areas and cabanas may be temporarily reconfigured during various phases of the project, the resort has introduced enhanced beach amenities, including additional lounge seating, games, and activities, to ensure an enjoyable guest experience. Signature and casual dining venues may also adjust their operating hours periodically to best accommodate guests.
